(All Pampered Pets) Pet Sitting Guidelines & Policies
Pet Sitting visits can be scheduled at the earliest 8a.m. The latest regular visits are scheduled for 9 p.m., although early morning visits between 6am-8am or bedtime visits between 9pm-10:30 pm are available for an additional $10.
Visit times: All Pampered Pets L.L.C will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate our clients. We will do our very best to arrive at the appointed times.
Inclement Weather: In the event of inclement weather, All Pampered Pets L.L.C has requested on your contract the name and phone number of a person living nearby. If All Pampered Pets L.L.C is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.
Additional Pet Care Assistance And Other Scheduled Services: We all want our pets to have all the love and attention they deserve, but please be advised that if there are other persons entering and leaving your home, All Pampered Pets L.L.C can not be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors. All Pampered Pets L.L.C does not accept liability for other persons who will be in your home during pet care and health services.
Vaccinations/Immunizations: All Pampered Pets L.L.C requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations.
Unforeseen purchases: In such unforeseen circumstance, All Pampered Pets L.L.C will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a $25.00 trip fee will be charged to the pet owner. In case of a pet veterinary emergency, a $50 trip fee be charged and we will retain a receipt from emergency services and the pet owner is responsible for reimbursement of these items within 7 days of last scheduled visit.
Pet waste: All Pampered Pets L.L.C will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.
Leashes: Georgia Law requires all dogs & cats to be on leash and we do request that durable leashes be provide for this purpose.
Animal Behavior: Animals behavior can be unpredictable. All Pampered Pets L.L.C does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals as outlined in the All Pampered Pets Liability Release & Hold Harmless Agreement. Further, if an All Pampered Pets provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the All Pampered Pets Pet Care provider or by the animals also outlined in the All Pampered Pets Liability Release & Hold Harmless Agreement.
Fences: Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. All Pampered Pets L.L.C does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.
Other dogs: We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them.
House Cleanliness: All Pampered Pets L.L.C will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, All Pampered Pets L.L.C. will charge a reasonable fee for clean up time.
Privacy Policy: All of your information will be kept private and confidential. All Pampered Pets L.L.C. highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, All Pampered Pets L.L.C will be caring for your pets and your home.
Household Emergencies: Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.
Thermostats: Please leave your thermostat settings within a normal comfortable range (68-78°F). If the house temperature is outside of this range, All Pampered Pets L.L.C. will adjust the thermostat. This is to ensure the health and comfort of your pets and All Pampered Pets L.L.C. during our time of service.
Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. However, please understand that All Pampered Pets L.L.C carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.
Cancellations: All cancellations must be made by 7am on the day of scheduled service. Any Cancellation made after 7 am on the day of a scheduled service or series of services are not refundable. You can leave a voice mail message at the office prior to 7 am the day of the visit. All remaining paid services will be given a credit and can be used for future services.
Termination of Pre-booked Daily Dog Walking Service: Please provide All Pampered Pets L.L.C with a full one-week notice in the event daily dog walk service is no longer needed. If a full one-week notice is not provided, payment is due and will be billed for the service originally agreed upon.
Holiday Charges
Holiday charges will be an additional $7 per visit for the following holidays: New Year's Eve, New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas and Christmas Eve
Holiday Cancellations: All reservations for all major holidays New Year's Eve, New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas and Christmas Eve must be paid in full at booking. With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday with less than a seven day notice will result in only 25% of the total invoice being refunded. Cancellations less than 48 hours notice is non-refundable. We request your understanding that Holiday travel is a peak service time for pet care.
Payment: All Pampered Pets L.L.C accepts check, cash or money orders. Payment is due at the time of consultation and/or booking. Please make all checks payable to: All Pampered Pets.
Returned Check Charges: There is a $25.00 fee for all returned checks + bank fees.
Late Payments: There is a $25.00 late charge fee for all late payments. Payments are considered late if not received at the time of consultation and booking. There is a grace period from the time of consultation visit to 1 day prior to first visit. If full payment is not received within 24 hours of first visit, a $25.00 late fee will be charged.
Additional Charges
All customers need to provide 2 FULL working sets of keys at sign up. (including all Security Alarm Entry keys, Medeco security keys and mailbox keys)
Key Drop-Off and Pick-Up $15.00
Key Copies $15.00 + $5.00 Per Key
Locksmith Call $75.00 each + Locksmith Fees
All Fees are due at time of consultation & booking. Any fees or costs that occur after consultation and booking are due within 7 days of last scheduled visit. In the event an attorney and/or collection agency is needed, all fees related to collect outstanding balances will also be due for reimbursement.
